Frequently Asked Questions

1. How do I place an order online? Very easy:

  1. Click on the Add to Cart button next to each item you would like to purchase. Each time you do this, you'll be taken to the View Cart page where you can see all the items in your cart.

  2. To check out and place your order, simply click the "Check Out Now" link. To continue shopping, simply click the "Continue Shopping" link.

  3. If you are ordering multiple items, click the Check Out button on our web page. You will be asked if your order will be shipping to Connecticut. Just click yes or no.

  4. Next you'll be asked to select your payment method (secure credit card or secure PayPal).

  5. From there you'll be asked to fill in your billing, shipping and choice of payment information.

  6. Shortly after you complete and send your order, you will receive an order confirmation at the email address you provided to us. If you have any problems while ordering, please contact us right away so we may assist you.

2. How long before my order is shipped? All U.S. domestic orders are shipped out within 1 to 2 business days after order placement.


3. Can you ship my order overnight? Yes we can... please call us so we can give you a shipping quote for your area.


4. Am I notified when my order is received? Yes, we will send you an order confirmation email that we did receive your order.


5. What are my payment options? We accept Visa, MasterCard, American Express and Discover/Novus Card.


6. Return Policy: To avoid returns, we suggest you ask about any product you are unsure of and their warranties before you order.

  1. Closed Packages:
    We cannot accept returns of products once they have been opened. Before opening a shipped product, please check its packaging and label carefully to be sure you received the correct product. If the manufacturer's original packaging and seal are still intact, you may return the product to us within 10 days from the purchase date for an exchange or merchandise credit (excluding shipping and handling charges), subject to a 10% restocking fee. Return shipping to us is at your expense.

  2. Return Authorization (RA) Number:
    All products returned to us must be accompanied by a valid Return Authorization (RA) number issued by us within 15 days of your original purchase date. After 10 days from purchase date, we can no longer issue an RA and will refer you to the manufacturer for warranty service. RA's expire in 10 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete, in their original packaging and in resalable condition, with all packaging, manuals, components, blank warranty cards and other accessories and documentation included. A valid RA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused.

  3. Damaged or Defective On Arrival or Late Arrival Policy:
    If merchandise is found to be defective after opening the original manufacturer's packaging, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

  4. Order Cancellation Policy:
    Orders cannot be cancelled or refused after they have been shipped. Refused orders are subject to an automatic 25% restocking fee plus return freight charge. Orders cannot be cancelled or refused due to delay in shipping or order processing.

  5. Any deviation from the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments.


About Optics
[Click HERE for Back to Ordering, Billing and Shipping]


The optics product you choose greatly affects how it will work for you under certain conditions. For example, the person who only wants to use their optics product at the rifle range can often drive up to the bench and conveniently lay out supplies including a large objective porro prism optics product. The target shooter could easily use an 80MM porro prism optics product on a full-length tripod and not worry about compact design or lightweight since their automobile is only a few yards away. On the other hand, a person who is planning an elk hunt in John Doe's Wilderness Hunting Retreat is probably very concerned with weight and the ability to fit the optics product into a pack. Typically, roof prism optics products offer the hunter or backpacker a more compact and lightweight design to pack and carry long distances. While some porro prism optics products are quite compact, others can offer larger fields of view and resolution, but they may not be practical to pack into the woods. Other features for the hunter to consider are case design and armoring to protect the optics product from the elements, as well as blunt force. A waterproof optics product offers piece of mind to the hunter working in rain and snow. NOTE: This is not a comprehensive list of all the factors to consider when choosing an optics product, but it will hopefully shed some light on some of the more critical factors to consider.


Glossary of Terms:


Bright Source or Over-Light Protection
An electronic circuit that turns the power to the night vision device down or off when it is exposed to bright light (such as automobile headlights). This protects the image intensifier and extends its life. The device will recover and resume normal operation in 1-2 minutes.

Exit Pupil
This is the aperture that delineates the shaft of light rays coming out of the ocular lens. The more light, the better the contrast. You can actually see the exit pupil by holding the eyepiece of the binocular approximately 12 inches from your eye. It is the bright circle of light in the center of the eyepiece. Exit pupil is expressed in millimeters and is normally derived by dividing the power into the objective lens diameter. A 7x35 binocular has an exit pupil of 5mm (35 ÷ 7 = 5).

Eye Relief
Refers to the distance from the ocular lens to the viewer's eye, at which the complete field of view is clearly visible to the viewer. Hunters and shooters who do not wear eyeglasses can use most spotting scopes and eyepieces without any trouble. People who wear eyeglasses are more concerned with eye relief. When a person wears glasses while looking through a standard spotting scope eyepiece their glasses may touch the eyepiece. Bushnell offers two eyepiece enhancements for those users wearing eyeglasses. Most Bushnell® and Bausch & Lomb® spotting scope eyepieces offer the ability to roll down the rubber eyecup thus increasing the distance between your glasses and the eyepiece without impairing the view. If even more eye relief is required specially designed long eye relief zoom eyepieces are available. The need for eye relief is an individual specific need. Sometimes eyeglass wearers are more comfortable looking through a spotting scope without their glasses on.

Eyepiece Focus
Used to match your night vision scope or binocular to your specific eyesight.

Field of View
Refers to the width of a sector of terrain viewed at a distance of 100 yards for riflescopes or at a distance of 1000 yards for binoculars. A wider field of view makes it easier to spot game and track moving targets.

Focusing Range
All binoculars have the ability to be focused for infinity. So a primary point of distinction between binocular models is the minimum focus range. Birders tend to favor models with a short focus range of about 15 feet, but 20 to 25 feet is usually acceptable.

Image Intensifier Or Intensifier Tube
The active component in a night vision system that amplifies light and presents a usable image.

Infrared (IR) Illuminator
Provides a light source for the system to amplify, yielding enhanced images in very low light conditions such as caves where no ambient light is available for amplification.

Magnification
Also called power and indicated by the symbol "x" and is simply the degree to which the object is enlarged. With a 7x35 binocular, for example, the object appears to be seven times closer than without the aid of a binocular. The number immediately following the "x" is the diameter in millimeters of the objective (front) lens. A 10x50 binocular, therefore, has a 10 times magnification with a 50mm objective lens.

The magnification feature of a spotting scope allows the user to view an object much closer than it would otherwise be, using only the human eye. The magnification power is a function of both the scope's optical system and the eyepiece being used. Spotting scopes such as Bushnell's Spacemaster® series offer the user a choice of zoom eyepieces such as a 15-45x variable eyepiece or high power fixed eyepieces such as 60x. Most hunters prefer the versatility of a zoom (variable) eyepiece for use at varying distances. Sometimes, the higher magnification offered in a zoom eyepiece can make the difference between positively identifying a trophy animal and not knowing for sure whether this is the Boone and Crockett animal you've been tracking.

Measurement Accuracy
Featured on certain models, this highly advanced technology automatically provides the distance to the closest object if two objects are inadvertently ranged. For example: A golfer intends to range to the flag, but the laser also picks up the background behind the flag. Normally, the distance to the larger object or more reflective object would be displayed. However, the range finder is able to provide the golfer the distance to the flag and not the background.

Multi Coating
This is a multi-layer broad-band coating applied to all lenses through a vacuum evaporation coating process. It serves to reduce the surface reflection of the glass. Light transmission in various optics, as a result of the multi coating process, can be as high as approximately 99.4% per air-to-glass surface on average over the total spectral region. Optical glass surfaces are coated by magnesium fluoride to reduce light loss and glare due to reflection. Most binoculars are fully multi-coated to further enhance viewing and reduce eye strain. Some binoculars have a special image enhancing, amber, high contrast coatings. Lens coatings play an important role in getting the light gathered at the objective end of the scope transmitted through the ocular end to your eye. The lens coatings are partially responsible for delivering a brighter and higher contrast image. Bushnell® spotting scopes feature fully coated lenses.

Objective Lens
The lens which is closest to the object being observed. Collects all available light and focuses it on the image intensifier. It also provides image magnification.

Objective Lens Diameter
The objective lens serves to gather incoming light. A 60mm objective lens will gather more light than a 50mm lens. When more light is transmitted to your eye, you will view a brighter and clearer image. Resolution (ability to see detail) is also a function of the objective lens diameter.

Ocular Lens
The lens closest to the viewer's eye.

Parallax
A condition that occurs when the image of the target is not focused precisely on the reticle plane. Parallax is visible as an apparent movement between the reticle and the target when the shooter moves his head or, in extreme cases, an out-of-focus image. It's the difference in the apparent position of the reticle on the target image at different ranges. This is most visible when the eye is moved outside the center of the optic while viewing a target at other than the standard distance at which the optic has been preset to be Parallax Free.

Phosphor Screen
Positioned at the back of the intensifier tube, the green phosphor screen renders a visible night vision image. The human eye is most sensitive to green contrasts.

Prism Systems
Binoculars have left and right side barrels linked to each other by an axle. The two most frequently used prism systems are porro and roof. Porro prism binoculars are characterized by the eyepieces being offset from the objective lenses. Roof prism binoculars feature lenses positioned in line for a more compact design.

Photocathode
Converts light (photon energy) into electrons (electrical energy) which are then amplified in the intensifier. The objective lens focuses available light on the photoelectric surface of the photocathode, which is excited and passes electrons within the tube.

Range of Adjustment
This is the capability of the optics product's internal adjustment to move the point of impact of an intended bullet's impact on a target.

Ranging Performance
Many variables contribute to ranging performance:
weather, lighting, target size, target reflectivity, target surface, the angle at which the laser hits the target and hand steadiness.

Reflector
Maximum distance to special reflectors is enhanced.

Resolution
Also referred to definition, is the ability of a binocular to distinguish fine detail and retain clarity. It is the capability to sharply reproduce, point for point, details of the object at a distance. Image intensifier resolution remains constant and is expressed as the maximum number of line pairs per millimeter (LP/MM) that can be discerned when a black-and-white stripe pattern is focused on the photocathode.

Resolving Power
Please see "resolution" above.

Reticle Adjustment
The precise click adjustment of the windage and elevation permits an exact correction of shots point of impact on a target. Clockwise adjustment moves the point of impact 1/4" at 100yds.

Reticle Position
In many optics products, the reticle can be positioned in the Objective, (1st) image plane, or the Ocular, the (2nd) image plane. If the reticle is in the (1st) image plane of a variable rifle scope, the reticle will be magnified in direct proportion to an increase in magnification. If, however, the reticle is positioned in the (2nd) image plane, the image only will be magnified, not the reticle.

Stray Light
When light entering the binoculars reflects off of interior surfaces, the reflected light eventually exits inside the binoculars in the form of stray light. This unfocused light typically diminishes the image quality of the sight picture.

Targeting Modes

   Scan: Provides continuous distance measurements as multiple targets in the field of view are scanned.
   Rain: Permits distance measurement in inclement weather such as rain or snow.

Transmission A technical term referring to "light transmission." The degree of transmission is the ratio between incident light (entering the optics product) and emergent light (leaving the optics product). When comparing the transmission values of different optics products, make sure that the values indicated refer to the entire optical system, i.e. to all air-to-glass surfaces.

Twilight Factor
This is a measurement of the efficiency of an optics product in low light conditions ( = the Square-root of Magnification x Diameter of the Objective lens). From a purely mathematical standpoint, the higher the twilight performance factor, the better the optics product can be used in twilight conditions. However, one must keep in mind that these are only mathematical formulas and do not take into effect some of the most critical features in optics; glass quality, number of lenses, precision of manufacturing and coatings.

Twilight Performance
Using the below formulas gives a basic evaluation of low light performance, however, one must keep in mind that they are mathematical formulas and do not take into effect some of the most critical features in optics; glass quality, number of lenses, precision of manufacturing and coatings.

Variable optic
A variable optic permits the continuous selection of a subject at various magnifications.

Waterproof
This describes a binoculars ability to remain completely dry on the inside when exposed to moisture or total submersion in water. Many binoculars are sealed with O-rings and are filled with 100% arid nitrogen, which also resists all forms of moisture.

Zip/Less than 150 Yards
Enables distance measurement through foreground clutter.


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